New York, NY — September 2, 2025

Mimica has once again been named a Leader and Star Performer in Everest Group’s Digital Interaction Intelligence (DII) Products PEAK Matrix® Assessment 2025, marking the third consecutive year of this dual recognition. 

Everest Group selects Star Performers based on the strongest year-over-year improvements in both market impact and vision and capability dimensions. “Above-market growth in digital interaction intelligence, strong adoption across healthcare, pharmaceuticals, manufacturing, and retail industries, and product advances have strengthened Mimica’s position as a Leader and earned it Star Performer recognition on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2025,” says Amardeep Modi, Vice President at Everest Group.

The report highlights key advancements that set Mimica apart this year. New product capabilities such as Mimica Measure allow enterprises to benchmark productivity, monitor performance, and drive real-time process standardization. End-to-end case-level tracking enables businesses to analyze the root causes behind KPI changes like handle time and error rate. Mimica has also expanded process-level intelligence by capturing operating system UI elements and categorizing fields, producing richer machine learning insights.

How is Mimica’s technology different? Automatic process discovery uncovers all the tasks, workflows, variants, and exceptions in a team’s work and prioritizes improvement opportunities by cost savings, automatability, and ease of automation, with no manual work from business analysts required. This delivers rapid time to insight so teams can act in weeks, not months.

Mimica’s portfolio of customers includes Fortune 100 enterprises such as DHL, Liberty Mutual, Merck, and Goodyear. As Deanna Pratt, Senior Manager of Business Transformation at Goodyear, shared, “You are not just listening to people saying something is a pain point. With Mimica, we now have actual numbers around how many thousands of hours a process costs per year.”

These innovations, coupled with customer-centric investments, solidify Mimica’s position as a Leader and Star Performer in the Everest Group PEAK Matrix®.

About Mimica

Mimica transforms how work gets done across the enterprise. AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps. Mimica’s process intelligence highlights inefficiencies, prioritizes improvements by ROI, and provides blueprints for automation. With this, teams can maximize workforce productivity, cut costs, and drive operational excellence.

About Everest Group  

Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com. 

Disclaimer: Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis.  All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking.  To access the complete research and to learn more about the methodology, please visit Everest Group PEAK Matrix® Reports.