How to Drive Shared Services Transformation with AI

Global Business Services (GBS) is at a crossroads. Once focused solely on cost reduction, Shared Services & GBS organizations are now expected to drive enterprise-wide efficiency, deliver analytics, and scale automation. But achieving this transformation is easier said than done.

The challenge? Limited visibility into how work actually happens, inconsistent processes across regions and functions, and fragmented automation efforts that fail to deliver impact at scale. Most GBS leaders lack the insights they need to identify the best opportunities for standardization and intelligent automation.

AI-powered process intelligence provides a solution. By capturing real-world task execution, AI enables GBS teams to pinpoint inefficiencies, streamline workflows, prioritize high-impact improvements, and make data-driven automation decisions.

In this webinar, you will learn how to:

• Uncover hidden inefficiencies and surface automation-ready processes with AI-powered task mining 
• Generate detailed, data-backed process maps to drive transformation, improving workforce adoption and change management
• Standardize workflows across regions and business functions to drive efficiency and productivity
• Scale intelligent automation by identifying the highest-value opportunities for RPA, IDP, GenAI, and agentic AI
• Ensure compliance, reducing risks related to non-compliant behaviors, manual workarounds, and audit gaps

Explore how AI-driven process intelligence can help GBS organizations move from transactional work to enterprise-wide transformation.