How Philips Uncovered 3,700 Hours of Hidden Automation Potential in 3 Months

JUNE 23, 2026 @ 4 PM CET | 10 AM ET | 7 AM PT

Philips had an ambitious goal: uncover where AI and automation could improve complex customer support workflows and prove value in just three months.

Its customer education department supports thousands of customers worldwide who rely on its health technology products, each requiring specific onboarding and training to ensure safe and effective use.

Behind that critical customer support experience is a network of complex, highly manual workflows across multiple systems, applications, and product groups. Much of this work isn’t visible. Philips knew AI and automation could improve efficiency, but needed a faster, more accurate way to understand where the biggest opportunities were hiding.

In this live webinar, Philips joins Mimica to share how its Global Customer Education team leveraged Mimica to uncover 3,700+ hours of annual automation potential in just three months, unlocking a clearer path to improve productivity, accelerate customer delivery, and free employees to focus on higher-value work.

‍In this session, you’ll learn:

• How to identify and prioritize high-value AI and automation opportunities across departments
• Why automated process discovery is necessary to understand how manual work is actually performed across teams
• How improving customer support operations accelerates delivery and creates better customer experiences
• How Philips uses internal innovation programs to test bold ideas and prove value quickly

Register today to save your spot and join us for an exclusive look at how one of the world’s largest companies is staying at the forefront of innovation.